Tour Guide Program (7)
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3.1 Use of props and visual aids
- The journey starts here
- Before you embark on this journey
- Assessing your skills and identifying areas for de...
- Let the journey begin
- Part 1. Tour Guiding Principles & Techniques
- Module 1. Knowledge development
- 1.1 Introduction
- 1.2 The knowledge effect
- 1.3 Ways to build your knowledge
- M1 - Quiz 1
- Module 2. Effective communication
- 2.1 Practice makes perfect
- 2.2 Simple tips to lead tours effectively
- 2.3 Keys to effective communication
- M2 - Quiz 1
- Module 3. Pre-tour preparation
- 3.1 Developing a checklist of all tour details
- 3.2 Getting prepared
- 3.3 Need for a pre tour communication system
- M3 - Quiz 1
- Module 4. Strong opening
- 4.1 Making a good first impression - part 1
- 4.2 Making a good first impression - part 2
- 4.3 Always start tour on time
- M4 - Quiz 1
- Module 5. Exciting tour
- 5.1 The cardinal rule of guided tours
- 5.2 Tips on reviving your tour
- M5 - Quiz 1
- Module 6. Memorable conclusion
- 6.1 A strong Conclusion is paramount
- 6.2 Adding last minute value
- M6 - Quiz 1
- Part 2. Advanced Guiding Skills
- Module 1. Communicating to inform & entertain
- 1.0 Introduction
- 1.1 grab immediate attention
- 1.2 The power of simplicity
- 1.3 Be spontaneous and lively
- 1.4 Change the pace
- M1 - Quiz 1
- 1.5 Be specific - Use markers
- 1.6 Get rid of filler words
- 1.7 The best communicators are good listeners
- M1 - Quiz 2
- 1.8 Communicate with a purpose
- 1.9 Be selective with facts and stats
- 1.99 Make conclusion memorable
- M1 - Quiz 3
- Module 2. Leading amazing tours
- 2.1 Understand guest needs
- 2.2 Earn credibility before you start
- 2.3 The truth will set you free
- 2.4 Manage your tour like a pro
- M2 - Quiz 1
- 2.5 Dealing with guests from different cultures
- 2.6 Be a better people person
- 2.7 Keeping tour on time
- M2 - Quiz 2
- Module 3. Involving guests
- 3.1 Use of props and visual aids
- 3.2 Making your tour more interactive
- 3.3 Involving guests
- M3 - Quiz 1
- Module 4. Exceeding expectations
- 4.1 meeting vs. exceeding expectations
- 4.2 The four elements of Fish Philosophy
- M4 - Quiz 1
- Part 3. Traits of Expert Guides
- Module 1. Reliable and dependable
- 1.1 Introduction
- 1.2 Arrive early leave late
- 1.3 Keep the service promise
- 1.4 Don_t withhold bad news
- M1 - Quiz 1
- 1.5 Always look for guests' best interest
- 1.6 Learn when to say no
- 1.7 Keep pricing consistent
- M1 - Quiz 2
- Module 2. Inspire trust
- 2.1 Pleasant demeanor is not a substitute for comp...
- 2.2 Product knowledge is essential
- 2.3 Show your guests you are in command
- 2.4 Use trust earning language
- M2 - Quiz 1
- Module 3. Connect with guests
- 3.1 Connecting with guests
- 3.2 Listen to understand
- 3.3 Avoid this common mistake
- 3.4 Customize tour to suit guests needs
- M3 - Quiz 1
- Module 4. Responsive to guest demands
- 4.1 Be proactive
- 4.2 Know the rules
- 4.3 Learn when to thank guests
- M4 - Quiz 1
- Module 5. Handle upset guests skillfully
- 5.1 Listen to understand
- 5.2 Show empathy
- 5.3 acknowledge
- 5.4 Apologize
- M5 - Quiz 1
- 5.5 Understand
- 5.6 Take charge
- 5.7 Offer solutions
- 5.8 Follow up and follow through
- M5 - Quiz 2
- Part 4. Dealing with Challenges on Tour
- 1.1 Dealing with medical emergencies
- 1.2 Dealing with late guests
- 1.3 Dealing with intruders and disruptive people
- M1 - Quiz 1
- 1.4 Dealing with children on tour
- 1.5 Dealing with guests who do not speak the langu...
- 1.6 Dealing with talkative guests
- 1.7 Dealing with upset guests
- M1 - Quiz 2
- 1.8 Dealing with the Know-it All guests
- 1.9 Dealing with guests who are always complaining
- 2.0 Dealing with disrespectful guests
- 2.1 Dealing with inappropriate behaviors
- 2.2 How to handle the commission issue
- M1 - Quiz 3
- FINAL ACCREDITATION EXAM
- lمعلومات الدورة
