Advanced Guiding Skills (7.2)


وصف
Introduction
Learning new skills and directly applying them to your tours have never been easier with tour guide central expert instructions and practical "how to" approach. The course includes valuable tips and techniques on how to become a more effective communicator and command guest attention. The course also demonstrates how experienced guides lead tours and hence help you take your skills to a whole new level. The knowledge and skills you will gain from this course will have an immediate impact on the quality of your tours that will be witnessed in guest satisfaction levels and their positive reviews.

Target Audience
Tour guides, educators, and tour and activity operators delivering experiences in:
Museums, Cultural sites, Historic sites, City tours, Bus tours, Nature walks, Zoos, Safaris, Wildlife Parks, Aquariums, Nature Reserves and more

Certification
Participants will receive a Completion Certificate upon the successful completion of all four modules.

Key Learning Areas
1. The 10 commandments of effective communication
2. How experienced tour guides lead tours
3. Enhancing guest participation
4. Delivering amazing service

Here is what you will learn in this course
1. 10 tips that will improve your communication effectiveness
2. Satisfying basics needs first
3. Earning credibility and inspiring confidence before tour start
4. The art of group management
5. Useful techniques to handle guests of different cultures
6. 8 tips to enhance your social skills
7. Starting tour on time
8. Engaging guests by showing not telling
9. Techniques to encourage guest participation
10. 4 simple actions to deliver outstanding service
محتويات
  • Module 1. Communicating to inform & entertain
  • 1.0 Introduction
  • 1.1 grab immediate attention
  • 1.2 The power of simplicity
  • 1.3 Be spontaneous and lively
  • 1.4 Change the pace
  • M1 - Quiz 1
  • 1.5 Be specific - Use markers
  • 1.6 Get rid of filler words
  • 1.7 The best communicators are good listeners
  • M1 - Quiz 2
  • 1.8 Communicate with a purpose
  • 1.9 Be selective with facts and stats
  • 1.99 Make conclusion memorable
  • M1 - Quiz 3
  • Module 2. Leading amazing tours
  • 2.1 Understand guest needs
  • 2.2 Earn credibility before you start
  • 2.3 The truth will set you free
  • 2.4 Manage your tour like a pro
  • M2 - Quiz 1
  • 2.5 Dealing with guests from different cultures
  • 2.6 Be a better people person
  • 2.7 Keeping tour on time
  • M2 - Quiz 2
  • Module 3. Involving guests
  • 3.1 Use of props and visual aids
  • 3.2 Making your tour more interactive
  • 3.3 Involving guests
  • M3 - Quiz 1
  • Module 4. Exceeding expectations
  • 4.1 meeting vs. exceeding expectations
  • 4.2 The four elements of Fish Philosophy
  • M4 - Quiz 1
قواعد الإنجاز
  • يجب إكمال جميع الوحدات
  • يؤدي للحصول على شهادة معتمدة مدتها: إلى الأبد