Tour Guide Program (7)


وصف
Introduction
This course provides you with practical advice and expertise that will help you develop your guiding skills, so you can excel in leading tours and in getting rave reviews. Starting with pre-course planning and skills assessments to the most advanced levels of guiding skills and dealing with difficult situations, and hence saving you a lot of time and effort in the process.

Target Audience
Tour guides, educators, and tour and activity operators delivering experiences in:
Museums, Cultural sites, Historic sites, City tours, Bus tours, Nature walks, Zoos, Safaris, Wildlife Parks, Aquariums, Nature Reserves and more

Certification
Participants will receive a Level 2 Accredited Certificate upon the successful completion of all tasks and assessments of the program. Certificate is accredited by ncfe, a leading British awarding organization

Key Learning Areas
1. Using self-awareness as your springboard to excellence
2. Mastering the fundamentals
3. Taking your skills to the next level
4. How experienced guides lead tours
5. Dealing with difficult situations and facing off to the challenges

Here is what you will learn in this course
1. How to create a baseline
2. How to analyze feedback and develop and execute your plan for personal growth
3. How to engage your guests
4. How to assess guest satisfaction levels during tour
5. How to end your tour on a high note
6. How to communicate effectively with guests
7. How to earn credibility and inspire confidence before tour start
8. How to encourage guest participation
9. How to tailor the experience according to guests’ needs
10. How to deal with difficult situations
11. How to deal with the commission issue
محتويات
  • The journey starts here
  • Before you embark on this journey
  • Assessing your skills and identifying areas for development
  • Let the journey begin
  • Part 1. Tour Guiding Principles & Techniques
  • Module 1. Knowledge development
  • 1.1 Introduction
  • 1.2 The knowledge effect
  • 1.3 Ways to build your knowledge
  • M1 - Quiz 1
  • Module 2. Effective communication
  • 2.1 Practice makes perfect
  • 2.2 Simple tips to lead tours effectively
  • 2.3 Keys to effective communication
  • M2 - Quiz 1
  • Module 3. Pre-tour preparation
  • 3.1 Developing a checklist of all tour details
  • 3.2 Getting prepared
  • 3.3 Need for a pre tour communication system
  • M3 - Quiz 1
  • Module 4. Strong opening
  • 4.1 Making a good first impression - part 1
  • 4.2 Making a good first impression - part 2
  • 4.3 Always start tour on time
  • M4 - Quiz 1
  • Module 5. Exciting tour
  • 5.1 The cardinal rule of guided tours
  • 5.2 Tips on reviving your tour
  • M5 - Quiz 1
  • Module 6. Memorable conclusion
  • 6.1 A strong Conclusion is paramount
  • 6.2 Adding last minute value
  • M6 - Quiz 1
  • Part 2. Advanced Guiding Skills
  • Module 1. Communicating to inform & entertain
  • 1.0 Introduction
  • 1.1 grab immediate attention
  • 1.2 The power of simplicity
  • 1.3 Be spontaneous and lively
  • 1.4 Change the pace
  • M1 - Quiz 1
  • 1.5 Be specific - Use markers
  • 1.6 Get rid of filler words
  • 1.7 The best communicators are good listeners
  • M1 - Quiz 2
  • 1.8 Communicate with a purpose
  • 1.9 Be selective with facts and stats
  • 1.99 Make conclusion memorable
  • M1 - Quiz 3
  • Module 2. Leading amazing tours
  • 2.1 Understand guest needs
  • 2.2 Earn credibility before you start
  • 2.3 The truth will set you free
  • 2.4 Manage your tour like a pro
  • M2 - Quiz 1
  • 2.5 Dealing with guests from different cultures
  • 2.6 Be a better people person
  • 2.7 Keeping tour on time
  • M2 - Quiz 2
  • Module 3. Involving guests
  • 3.1 Use of props and visual aids عينة
  • 3.2 Making your tour more interactive
  • 3.3 Involving guests
  • M3 - Quiz 1
  • Module 4. Exceeding expectations
  • 4.1 meeting vs. exceeding expectations
  • 4.2 The four elements of Fish Philosophy
  • M4 - Quiz 1
  • Part 3. Traits of Expert Guides
  • Module 1. Reliable and dependable
  • 1.1 Introduction
  • 1.2 Arrive early leave late
  • 1.3 Keep the service promise
  • 1.4 Don_t withhold bad news
  • M1 - Quiz 1
  • 1.5 Always look for guests' best interest
  • 1.6 Learn when to say no
  • 1.7 Keep pricing consistent
  • M1 - Quiz 2
  • Module 2. Inspire trust
  • 2.1 Pleasant demeanor is not a substitute for competence
  • 2.2 Product knowledge is essential
  • 2.3 Show your guests you are in command
  • 2.4 Use trust earning language
  • M2 - Quiz 1
  • Module 3. Connect with guests
  • 3.1 Connecting with guests
  • 3.2 Listen to understand
  • 3.3 Avoid this common mistake
  • 3.4 Customize tour to suit guests needs
  • M3 - Quiz 1
  • Module 4. Responsive to guest demands
  • 4.1 Be proactive
  • 4.2 Know the rules
  • 4.3 Learn when to thank guests
  • M4 - Quiz 1
  • Module 5. Handle upset guests skillfully
  • 5.1 Listen to understand
  • 5.2 Show empathy
  • 5.3 acknowledge
  • 5.4 Apologize
  • M5 - Quiz 1
  • 5.5 Understand
  • 5.6 Take charge
  • 5.7 Offer solutions
  • 5.8 Follow up and follow through
  • M5 - Quiz 2
  • Part 4. Dealing with Challenges on Tour
  • 1.1 Dealing with medical emergencies
  • 1.2 Dealing with late guests
  • 1.3 Dealing with intruders and disruptive people
  • M1 - Quiz 1
  • 1.4 Dealing with children on tour
  • 1.5 Dealing with guests who do not speak the language
  • 1.6 Dealing with talkative guests
  • 1.7 Dealing with upset guests
  • M1 - Quiz 2
  • 1.8 Dealing with the Know-it All guests
  • 1.9 Dealing with guests who are always complaining
  • 2.0 Dealing with disrespectful guests
  • 2.1 Dealing with inappropriate behaviors
  • 2.2 How to handle the commission issue
  • M1 - Quiz 3
  • FINAL ACCREDITATION EXAM
قواعد الإنجاز
  • يجب إكمال جميع الوحدات
  • يؤدي للحصول على شهادة معتمدة مدتها: إلى الأبد